Worksheet preview
Compare the parts that matter after the sale.
A lower hourly rate does not help much if the role is unclear, the SOPs stay locked away, or nobody knows who checks the work. Use the same criteria for every option.
Shortlist factor
Question to ask
Good signal
Warning sign
Role fit
Have they handled this kind of work before?
They can name the task types, tools, outputs, and review points without turning it into a vague case study.
They say they can handle anything, but cannot explain the first week of work.
Scope clarity
What is included, excluded, and still undecided?
Tasks, handoffs, review owners, tools, and limits are written down before pricing is final.
You get a price before anyone has defined the role or the first 30 days.
SOP ownership
Who owns the process notes, examples, and training material?
You keep access to the working docs, examples, login rules, and process notes.
Everything sits inside the provider's system with no clean handoff plan.
Pricing shape
What changes the monthly cost?
Setup fees, management fees, tools, replacement rules, and review time are clear.
The call stays focused on hourly rate, even when the role still needs training and review.
Quality checks
How is work checked in weeks 1, 2, and 4?
Sampling, escalation rules, output checks, and the review owner are named.
You hear 'we manage quality' with no review detail.
Access risk
What should the hire not touch without approval?
Customer data, finance data, admin rights, and pause-and-ask rules are discussed early.
They ask for broad access before the role, trust level, and controls are clear.
Replacement plan
What happens if the first person is not a fit?
Replacement, retraining, ramp time, and handoff expectations are written into the plan.
The answer is only 'we will handle it.'